
Segment differences in the asymmetric effects of service quality on business customer relationships
Tyler, Katherine, Stan, Simona, Evans, Kenneth R., Wood, Charles M., Stinson, Jeffrey L.Volume:
21
Langue:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040710773660
Date:
August, 2007
Fichier:
PDF, 241 KB
english, 2007