Bridging the academia-practitioner divide: the case of “service theater”
Daly, Aidan, Baron, Steve, J. Dorsch, Michael, P. Fisk, Raymond, J. Grove, Stephen, Harris, Kim, Harris, RichardVolume:
28
Langue:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/JSM-05-2013-0105
Date:
October, 2014
Fichier:
PDF, 259 KB
english, 2014