The applicability of SERVQUAL in cross‐national measurements of health‐care quality
Kilbourne, William E., Duffy, Jo Ann, Duffy, Michael, Giarchi, GeorgeVolume:
18
Langue:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040410561857
Date:
December, 2004
Fichier:
PDF, 308 KB
english, 2004