Dana Yagil : rechercher sur Z-Library

Le plus grand référentiel d'articles scientifiques au monde. 70,000,000+ d'articles gratuitement.

Don't use scam websites

Livres
Articles (62)
Les plus populaires
Liste
- Liste
- Tableau

1

THE ROLE OF EMOTIONS IN CONFLICT MANAGEMENT: THE CASE OF WORK TEAMS

Syna Desivilya, Helena, Yagil, Dana

Journal:

International Journal of Conflict Management

Année:

2005

Langue:

english

Fichier:

PDF, 668 KB

english, 2005

2

Charismatic leadership and organizational hierarchy: Attribution of charisma to close and distant leaders

Journal:

The Leadership Quarterly

Année:

1998

Langue:

english

Fichier:

PDF, 1.16 MB

english, 1998

3

Is that a “No”? The Interpretation of Responses to Unwanted Sexual Attention

Dana Yagil, Orit Karnieli-Miller, Zvi Eisikovits, Guy Enosh

Journal:

Année:

2006

Langue:

english

Fichier:

PDF, 102 KB

english, 2006

4

Gender and age-related differences in attitudes toward traffic laws and traffic violations

Journal:

Transportation Research Part F: Traffic Psychology and Behaviour

Année:

1998

Langue:

english

Fichier:

PDF, 105 KB

english, 1998

5

Not bound by the law: Legal disobedience in Israeli society

Arye Rattner, Dana Yagil, Ami Pedahzur

Journal:

Behavioral Sciences & the Law

Année:

2001

Langue:

english

Fichier:

PDF, 142 KB

english, 2001

6

The role of organizational service climate in generating control and empowerment among workers and customers

Dana Yagil, Iddo Gal

Journal:

Journal of Retailing and Consumer Services

Année:

2002

Langue:

english

Fichier:

PDF, 167 KB

english, 2002

7

The Relationship of Abusive and Supportive Workplace Supervision to Employee Burnout and Upward Influence Tactics

Journal:

Journal of Emotional Abuse

Année:

2006

Langue:

english

Fichier:

PDF, 637 KB

english, 2006

8

The mediating role of engagement and burnout in the relationship between employees' emotion regulation strategies and customer outcomes

Journal:

European Journal of Work and Organizational Psychology

Année:

2012

Langue:

english

Fichier:

PDF, 229 KB

english, 2012

9

Coping strategies and leadership in the adaptation to social change: The Israeli Kibbutz

Ben-Zur, Hasida, Yagil, Dana, Oz, Dorit

Journal:

Anxiety Stress & Coping

Année:

2005

Langue:

english

Fichier:

PDF, 135 KB

english, 2005

10

Safety perception referents of permanent and temporary employees: Safety climate boundaries in the industrial workplace

Gil Luria, Dana Yagil

Journal:

Accident Analysis & Prevention

Année:

2010

Langue:

english

Fichier:

PDF, 325 KB

english, 2010

11

The effects of plant roots on microbial community structure in aerated wastewater-treatment reactors

Yagil Osem, Yona Chen, Dana Levinson, Yitzhak Hadar

Journal:

Ecological Engineering

Année:

2007

Langue:

english

Fichier:

PDF, 958 KB

english, 2007

12

Between commandments and laws: Religiosity, political ideology, and legal obedience in Israel

Dana Yagil, Arye Rattner

Journal:

Crime, Law and Social Change

Année:

2002

Langue:

english

Fichier:

PDF, 120 KB

english, 2002

13

If Anything Can Go Wrong It Will: Occupational Stress Among Inexperienced Teachers

Journal:

International Journal of Stress Management

Année:

1998

Langue:

english

Fichier:

PDF, 493 KB

english, 1998

14

When the customer is wrong: A review of research on aggression and sexual harassment in service encounters

Journal:

Aggression and Violent Behavior

Année:

2008

Langue:

english

Fichier:

PDF, 257 KB

english, 2008

15

Procedural justice, ethical climate and service outcomes in restaurants

Gil Luria, Dana Yagil

Journal:

International Journal of Hospitality Management

Année:

2008

Langue:

english

Fichier:

PDF, 200 KB

english, 2008

16

Customer Emotion Regulation in the Service Interactions: Its Relationship to Employee Ingratiation, Satisfaction and Loyalty Intentions

Medler-Liraz, Hana, Yagil, Dana

Journal:

The Journal of Social Psychology

Année:

2013

Langue:

english

Fichier:

PDF, 179 KB

english, 2013

17

Collaborative attack on Internet users' anonymity

Puzis, Rami, Yagil, Dana, Elovici, Yuval, Braha, Dan

Journal:

Internet Research

Année:

2009

Langue:

english

Fichier:

PDF, 322 KB

english, 2009

18

Stressors and resources in customer service roles

Yagil, Dana, Luria, Gil, Gal, Iddo

Journal:

International Journal of Service Industry Management

Année:

2008

Langue:

english

Fichier:

PDF, 240 KB

english, 2008

19

EMPLOYEES' ATTRIBUTION OF ABUSIVE SUPERVISORY BEHAVIORS

Journal:

International Journal of Organizational Analysis

Année:

2005

Langue:

english

Fichier:

PDF, 704 KB

english, 2005

20

Trust in the supervisor and authenticity in service roles

Journal:

Journal of Service Management

Année:

2014

Langue:

english

Fichier:

PDF, 216 KB

english, 2014

21

Personally Committed to Emotional Labor: Surface Acting, Emotional Exhaustion and Performance Among Service Employees With a Strong Need to Belong.

Yagil, Dana, Medler-Liraz, Hana

Journal:

Journal of Occupational Health Psychology

Année:

2016

Langue:

english

Fichier:

PDF, 152 KB

english, 2016

22

Service with a conscience: moral dilemmas in customer service roles

Yagil, Dana, Shultz, Tamar

Journal:

Journal of Service Theory and Practice

Année:

2017

Langue:

english

Fichier:

PDF, 483 KB

english, 2017

23

Accelerating employee-related scholarship in service management

Subramony, Mahesh, Ehrhart, Karen, Groth, Markus, Holtom, Brooks C., van Jaarsveld, Danielle D., Yagil, Dana, Darabi, Tiffany, Walker, David, Bowen, David E., Fisk, Raymond P., Grönroos, Christian, Wi

Journal:

Journal of Service Management

Année:

2017

Langue:

english

Fichier:

PDF, 315 KB

english, 2017

24

The effect of customer social status and dissatisfaction on service performance

Yagil, Dana, Medler-Liraz, Hana

Journal:

Service Business

Année:

2018

Langue:

english

Fichier:

PDF, 457 KB

english, 2018

25

Return to Work of Cancer Survivors: Predicting Healthcare Professionals’ Assumed Role Responsibility

Yagil, Dana, Eshed-Lavi, Nofar, Carel, Rafi, Cohen, Miri

Journal:

Journal of Occupational Rehabilitation

Année:

2018

Fichier:

PDF, 807 KB

2018

26

Physicians' cognitive strategies for avoiding overconfidence

Yagil, Dana, Reuveni, Yehudit, SegalâKarpas, Dikla

Journal:

Journal of Evaluation in Clinical Practice

Année:

2020

Fichier:

PDF, 675 KB

2020

27

Evaluation of an innovative curriculum: nursing education in the next century

Hasida Ben-Zur, Dana Yagil, Ada Spitzer

Journal:

Journal of Advanced Nursing

Année:

1999

Langue:

english

Fichier:

PDF, 80 KB

english, 1999

28

From bedside nursing to managerial roles: Changing occupational perceptions of nursing students

Dana Yagil, Ada Spitzer, Hasida Ben-Zur

Journal:

International Journal of Nursing Practice

Année:

2001

Langue:

english

Fichier:

PDF, 66 KB

english, 2001

29

Instrumental and normative motives for compliance with traffic laws among young and older drivers

Journal:

Accident Analysis & Prevention

Année:

1998

Langue:

english

Fichier:

PDF, 91 KB

english, 1998

30

Parents, spouses, and children of hospitalized patients: evaluation of nursing care

Dana Yagil, Gil Luria, Hanna Admi, Yael Moshe-Eilon, Shai Linn

Journal:

Journal of Advanced Nursing

Année:

2010

Langue:

english

Fichier:

PDF, 171 KB

english, 2010

31

Reasoned Action and Irrational Motives: A Prediction of Drivers' Intention to Violate Traffic Laws

Journal:

Journal of Applied Social Psychology

Année:

2001

Langue:

english

Fichier:

PDF, 1.02 MB

english, 2001

32

Taking the law into one's own hands on ideological grounds

Arye Rattner, Dana Yagil

Journal:

International Journal of the Sociology of Law

Année:

2004

Langue:

english

Fichier:

PDF, 252 KB

english, 2004

33

Interpersonal antecedents of drivers' aggression

Journal:

Transportation Research Part F: Traffic Psychology and Behaviour

Année:

2001

Langue:

english

Fichier:

PDF, 87 KB

english, 2001

34

Do employees cope effectively with abusive supervision at work? An exploratory study.

Yagil, Dana, Ben-Zur, Hasida, Tamir, Inbal

Journal:

International Journal of Stress Management

Année:

2011

Langue:

english

Fichier:

PDF, 117 KB

english, 2011

35

Spending more time with the customer: service-providers’ behavioral discretion and call-center operations

Gil, Luria, Iddo, Gal, Dana, Yagil

Journal:

Service Business

Année:

2015

Langue:

english

Fichier:

PDF, 285 KB

english, 2015

36

The relationship between empowerment, aggressive behaviours of customers, coping, and burnout

Ben-Zur, Hasida, Yagil, Dana

Journal:

European Journal of Work and Organizational Psychology

Année:

2005

Langue:

english

Fichier:

PDF, 238 KB

english, 2005

37

Being Difficult: Customers’ Sensemaking of Their Deviant Behavior

Yagil, Dana, Luria, Gil

Journal:

Deviant Behavior

Année:

2014

Langue:

english

Fichier:

PDF, 174 KB

english, 2014

38

Quality and productivity: role conflict in the service context

Luria, Gil, Yagil, Dana, Gal, Iddo

Journal:

Service Industries Journal

Année:

2014

Langue:

english

Fichier:

PDF, 167 KB

english, 2014

39

Status, National Culture and Customers’ Propensity to Complain

Luria, Gil, Levanon, Asaf, Yagil, Dana, Gal, Iddo

Journal:

Social Indicators Research

Année:

2016

Langue:

english

Fichier:

PDF, 498 KB

english, 2016

40

Display rules for kindness: Outcomes of suppressing benevolent emotions

Journal:

Motivation and Emotion

Année:

2015

Langue:

english

Fichier:

PDF, 269 KB

english, 2015

41

THE SENSE OF ENTITLEMENT TO VIOLATE THE LAW: LEGAL DISOBEDIENCE AS A PUBLIC VERSUS A PRIVATE REACTION

Rattner, Arye, Yagil, Dana, Sherman-Sega, Camelia

Journal:

Social Behavior and Personality An International Journal

Année:

2003

Langue:

english

Fichier:

PDF, 80 KB

english, 2003

42

Accurate diagnosis of patients’ distress levels: The effect of family physicians’ ability to take the patient’s perspective

Yagil, Dana, Biron, Michal, Pat, Dalit, Mizrahi-Reuveni, Miri, Zoller, Lilach

Journal:

Patient Education and Counseling

Année:

2015

Langue:

english

Fichier:

PDF, 337 KB

english, 2015

43

Short Communication: Helpers' characteristics and problem intimacy as determinants of emotions associated with help-seeking

Yagil, Dana, Moshe, Israelashvili

Journal:

Counselling Psychology Quarterly

Année:

2003

Langue:

english

Fichier:

PDF, 179 KB

english, 2003

44

Customer forgiveness of unsatisfactory service: manifestations and antecedents

Yagil, Dana, Luria, Gil

Journal:

Service Business

Année:

2016

Langue:

english

Fichier:

PDF, 696 KB

english, 2016

45

The relationship of service provider power motivation, empowerment and burnout to customer satisfaction

Journal:

International Journal of Service Industry Management

Année:

2006

Langue:

english

Fichier:

PDF, 191 KB

english, 2006

46

I’m OK ‐ you’re not OK

Journal:

Policing An International Journal of Police Strategies & Management

Année:

1998

Langue:

english

Fichier:

PDF, 228 KB

english, 1998

47

Erratum to: Spending more time with the customer: service providers’ behavioral discretion and call-center operations

Luria, Gil, Gal, Iddo, Yagil, Dana

Journal:

Service Business

Année:

2015

Langue:

english

Fichier:

PDF, 187 KB

english, 2015

48

Self‐serving attributions and burnout among service employees

Yagil, Dana, Ben‐Zur, Hasida

Journal:

International Journal of Organizational Analysis

Année:

2009

Langue:

english

Fichier:

PDF, 105 KB

english, 2009

49

When authenticity matters most: Physicians’ regulation of emotional display and patient satisfaction

Yagil, Dana, Shnapper-Cohen, Moran

Journal:

Patient Education and Counseling

Année:

2016

Langue:

english

Fichier:

PDF, 312 KB

english, 2016

50

Breaching the Contract: Aggressive Interpersonal Behaviors in Paternalistic Relationships

Yagil, Dana, Ben-Zur, Hasida

Journal:

Journal of Aggression Maltreatment & Trauma

Année:

2008

Langue:

english

Fichier:

PDF, 185 KB

english, 2008