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Is the Customer Always Right? The Potential for Racial Bias in Customer Evaluations of Employee Performance
MICHAEL LYNN, MICHAEL STURMANVolume:
41
Année:
2011
Langue:
english
Pages:
13
DOI:
10.1111/j.1559-1816.2011.00803.x
Fichier:
PDF, 105 KB
english, 2011