Managing Internet Product Returns: A Focus on Effective Service Operations
Diane A. Mollenkopf, Elliot Rabinovich, Timothy M. Laseter, Kenneth K. BoyerVolume:
38
Année:
2007
Langue:
english
Pages:
36
DOI:
10.1111/j.1540-5915.2007.00157.x
Fichier:
PDF, 456 KB
english, 2007