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The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness
Christopher L. CarrVolume:
38
Année:
2007
Langue:
english
Pages:
24
DOI:
10.1111/j.1540-5915.2007.00150.x
Fichier:
PDF, 497 KB
english, 2007