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The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho, Yoo, Jay Jaewon, Arnold, Todd J.Volume:
122
Journal:
Journal of Business Research
DOI:
10.1016/j.jbusres.2020.09.010
Date:
January, 2021
Fichier:
PDF, 812 KB
2021