Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customersâ Sensitivity to Employee Display Authenticity
Lechner, Andreas T., Mathmann, FrankLangue:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670520904417
Date:
February, 2020
Fichier:
PDF, 469 KB
english, 2020