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Service quality measurement for omni-channel retail: scale development and validation
Zhang, Min, He, Xueping, Qin, Fang, Fu, Wenbiao, He, ZhenLangue:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2019.1665846
Date:
September, 2019
Fichier:
PDF, 481 KB
english, 2019