Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker, Quratulain, Samina, Al-Hawari, Mohd AhmadJournal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2019.1646180
Date:
August, 2019
Fichier:
PDF, 1.79 MB
2019