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[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || Customer Experience Analytics: Dynamic Customer-Centric Model
Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, YurikoVolume:
10.1007/97
Année:
2019
Langue:
english
DOI:
10.1007/978-3-319-98512-1_10
Fichier:
PDF, 704 KB
english, 2019