Achieving better revenue and customers´ satisfaction with after-sales services: how do the best branded car dealerships get it?
Borchardt, Miriam, Souza, Marcelo, Pereira, Giancarlo M., Viegas, Claudia V., van der Wiele, TonLangue:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/IJQRM-01-2017-0016
Date:
August, 2018
Fichier:
PDF, 1.29 MB
english, 2018