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Classifying customer requirements using Kano model and Kano map: the case of hospital services
Shahin, Arash, Akasheh, SajadVolume:
21
Année:
2017
Langue:
english
Journal:
International Journal of Productivity and Quality Management
DOI:
10.1504/IJPQM.2017.085257
Fichier:
PDF, 337 KB
english, 2017