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Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions
Qin, G, Prybutok, Victor R.Volume:
15
Langue:
english
Journal:
Quality Management Journal
DOI:
10.1080/10686967.2008.11918065
Date:
January, 2008
Fichier:
PDF, 352 KB
english, 2008