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Delay announcements for call centers with hyperexponential patience modeling
Yu, Miao, Gong, Jun, Tang, Jiafu, Kong, FanwenVolume:
117
Langue:
english
Journal:
Industrial Management & Data Systems
DOI:
10.1108/IMDS-07-2016-0254
Date:
July, 2017
Fichier:
PDF, 445 KB
english, 2017