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Causal Attributions and Overall Blame of Self-Service Technology (SST) Failure: Different from Service Failures by Employee and Policy
Lee, Boyoun, Cranage, David A.Langue:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2017.1337539
Date:
August, 2017
Fichier:
PDF, 1.91 MB
english, 2017