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Customer-directed extra-role performance and emotional understanding: Effects on customer conflict, felt stress, job performance and turnover intentions
Mulki, Jay P., Wilkinson, John W.Langue:
english
Journal:
Australasian Marketing Journal (AMJ)
DOI:
10.1016/j.ausmj.2017.04.002
Date:
April, 2017
Fichier:
PDF, 341 KB
english, 2017