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SATISFACTION AND SWITCHING INTENTION IN MOBILE SERVICES: COMPARING LOCK-IN AND FREE CONTRACTS IN THE SPANISH MARKET
Calvo-Porral, Cristina, Faíña Medín, Andrés, Nieto Mengotti, ManuelLangue:
english
Journal:
Telematics and Informatics
DOI:
10.1016/j.tele.2016.08.022
Date:
October, 2016
Fichier:
PDF, 677 KB
english, 2016