Gender differences in the intentions to voice complaints across different service failure modes
Fan, Alei, Wu, Luorong (Laurie), Mattila, Anna S.Langue:
english
Journal:
Journal of Foodservice Business Research
DOI:
10.1080/15378020.2016.1229091
Date:
October, 2016
Fichier:
PDF, 1.01 MB
english, 2016