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Customers experience and problem resolutions in retail banking. Some empirical evidence from Italian banking
Malinconico, Antonella, Fuccio, NathalieVolume:
1
Année:
2016
Langue:
english
Journal:
International Journal of Financial Innovation in Banking
DOI:
10.1504/ijfib.2016.076626
Fichier:
PDF, 515 KB
english, 2016