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Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Kurtulmuşoğlu, Feride Bahar, Pakdil, FatmaLangue:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2016.1147945
Date:
February, 2016
Fichier:
PDF, 841 KB
english, 2016