Conceptualisation of the service experience by means of a literature review
Vasconcelos, Alexandre Meira de, Barichello, Rodrigo, Lezana, Álvaro, Forcellini, Fernando A., Ferreira, Marcelo Gitirana Gomes, Cauchick Miguel, Paulo AugustoVolume:
22
Langue:
english
Journal:
Benchmarking: An International Journal
DOI:
10.1108/BIJ-08-2013-0078
Date:
October, 2015
Fichier:
PDF, 291 KB
english, 2015