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How to delight your customers
Matzler, Kurt, Hinterhuber, Hans H., Bailom, Franz, Sauerwein, ElmarVolume:
5
Langue:
english
Journal:
Journal of Product & Brand Management
DOI:
10.1108/10610429610119469
Date:
April, 1996
Fichier:
PDF, 194 KB
english, 1996