EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash, Balouei Jamkhaneh, Hadi, Zahra Hosseini Cheryani, SayedehVolume:
18
Langue:
english
Journal:
Measuring Business Excellence
DOI:
10.1108/mbe-12-2012-0057
Date:
August, 2014
Fichier:
PDF, 349 KB
english, 2014