A QFD strategy for improving customer satisfaction: case study of telecom companies of Pakistan
Hussain, Matloub, Tsironis, Loukas, Ajmal, Mian M.Volume:
12
Langue:
english
Journal:
Asian Journal on Quality
DOI:
10.1108/15982681111187119
Date:
November, 2011
Fichier:
PDF, 509 KB
english, 2011