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Understanding the Customer Experiences from the Perspective of Guests and Hotel Managers: Empirical Findings from Luxury Hotels in Istanbul, Turkey
Cetin, Gurel, Walls, AndrewLangue:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2015.1034395
Date:
April, 2015
Fichier:
PDF, 17.92 MB
english, 2015