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Quality management practices and quality results: a comparison of manufacturing and service sectors in Taiwan
Solis, Luis E., Rao, Subba, Raghu‐Nathan, T.S., Chen, Cho‐Young, Pan, Shih‐ChunVolume:
8
Langue:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529810199386
Date:
February, 1998
Fichier:
PDF, 145 KB
english, 1998