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[IEEE 2009 International Joint Conference on Computational Sciences and Optimization, CSO - Sanya, Hainan, China (2009.04.24-2009.04.26)] 2009 International Joint Conference on Computational Sciences and Optimization - Switching Costs between Customer Satisfaction and Loyalty Empirical Evidence from Broadband Services in Mainland China
Yang, Xuecheng, Wu, Jun, Zhang, Xiaohang, Zuo, Feng, Yu, QuanAnnée:
2009
Langue:
english
DOI:
10.1109/cso.2009.322
Fichier:
PDF, 338 KB
english, 2009