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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Taegoo (Terry) Kim, Woo Gon Kim, Hong-Bumm KimVolume:
30
Année:
2009
Langue:
english
Pages:
12
DOI:
10.1016/j.tourman.2008.04.003
Fichier:
PDF, 319 KB
english, 2009