E‐government: a strategic operations management framework for service delivery
Soliman, Khalid S., Affisco, John F., Soliman, Khalid S.Volume:
12
Langue:
english
Journal:
Business Process Management Journal
DOI:
10.1108/14637150610643724
Date:
January, 2006
Fichier:
PDF, 225 KB
english, 2006