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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Meuter, Matthew L., Ostrom, Amy L., Roundtree, Robert I., Bitner, Mary JoVolume:
64
Langue:
english
Journal:
Journal of Marketing
DOI:
10.1509/jmkg.64.3.50.18024
Date:
July, 2000
Fichier:
PDF, 143 KB
english, 2000