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Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators
Carlson, Jamie, O'Cass, AronVolume:
21
Langue:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521111127965
Date:
May, 2011
Fichier:
PDF, 392 KB
english, 2011