Service quality and its effect on customer satisfaction and customer behavioral intentions: hotel and ryokan guests in Japan
Kang *, Sung-Sook, Okamoto, Nobuyuki, Donovan, Herbert A.Volume:
9
Langue:
english
Journal:
Asia Pacific Journal of Tourism Research
DOI:
10.1080/1094166042000233649
Date:
June, 2004
Fichier:
PDF, 172 KB
english, 2004