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Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey
Altuntas, Serkan, Dereli, Türkay, Yilmaz, Mustafa KemalVolume:
23
Langue:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2012.661136
Date:
December, 2012
Fichier:
PDF, 380 KB
english, 2012