The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise, Tossan, Vesselina, Guesquière, Chantal ConnanVolume:
26
Langue:
english
Journal:
Marketing Letters
DOI:
10.1007/s11002-013-9271-0
Date:
June, 2015
Fichier:
PDF, 207 KB
english, 2015