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Consumers' complaint behaviour. Taxonomy, typology and determinants: Towards a unified ontology
Crié, DominiqueVolume:
11
Langue:
english
Journal:
Journal of Database Marketing & Customer Strategy Management
DOI:
10.1057/palgrave.dbm.3240206
Date:
September, 2003
Fichier:
PDF, 295 KB
english, 2003