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How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?
Bolton, Lisa E., Mattila, Anna S.Volume:
91
Langue:
english
Journal:
Journal of Retailing
DOI:
10.1016/j.jretai.2014.10.001
Date:
March, 2015
Fichier:
PDF, 1.47 MB
english, 2015