
On the relationship between perceived service quality, service loyalty and switching costs
de Ruyter, Ko, Wetzels, Martin, Bloemer, JoséeVolume:
9
Langue:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564239810238848
Date:
December, 1998
Fichier:
PDF, 396 KB
english, 1998