Patients as customers: Applying service industry lessons to health care
Powers, Brian W., Navathe, Amol S., Aung, Khin-Kyemon, Jain, Sachin H.Volume:
1
Langue:
english
Journal:
Healthcare
DOI:
10.1016/j.hjdsi.2013.11.001
Date:
December, 2013
Fichier:
PDF, 112 KB
english, 2013