Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl, Russell-Bennett, RebekahVolume:
67
Langue:
english
Journal:
Journal of Business Research
DOI:
10.1016/j.jbusres.2013.04.009
Date:
June, 2014
Fichier:
PDF, 341 KB
english, 2014