Identifying opportunities for service productivity improvement using a business model lens
Zolnowski, Andreas, Semmann, Martin, Amrou, Sharif, Böhmann, TiloVolume:
33
Langue:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2013.747516
Date:
February, 2013
Fichier:
PDF, 199 KB
english, 2013