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Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism
Gregory, Amy M., Parsa, H. G.Volume:
22
Langue:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2011.641073
Date:
January, 2013
Fichier:
PDF, 382 KB
english, 2013