The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings
Kassim, Norizan, Asiah Abdullah, NorVolume:
22
Langue:
english
Journal:
Asia Pacific Journal of Marketing and Logistics
DOI:
10.1108/13555851011062269
Date:
July, 2010
Fichier:
PDF, 224 KB
english, 2010