The dimensionality and antecedents of emotional labor strategies
James M. Diefendorff, Meredith H. Croyle, Robin H. GosserandVolume:
66
Année:
2005
Langue:
english
Pages:
19
DOI:
10.1016/j.jvb.2004.02.001
Fichier:
PDF, 610 KB
english, 2005