Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
Jiun-Sheng Chris Lin, Pei-Ling HsiehVolume:
87
Année:
2011
Langue:
english
Pages:
13
DOI:
10.1016/j.jretai.2011.02.006
Fichier:
PDF, 303 KB
english, 2011