Measuring Consumer Perceptions of Procedural Justice in a Complaint Context
CARL L. SAXBY, PETER K. TAT, JANE THOMPSON JOHANSENVolume:
34
Année:
2000
Langue:
english
Pages:
13
DOI:
10.1111/j.1745-6606.2000.tb00091.x
Fichier:
PDF, 894 KB
english, 2000